Legal
Terms of service
Version 1.0 · in effect since October 11, 2026
This is a translation for your convenience. The Spanish version is the one that governs.
These terms govern the use of Zunous by the companies that subscribe to it. Zunous is a business service: it is not offered to consumers.
1. Who provides the service
ExperientIA S.A.S., the Colombian company responsible for Zunous (“Zunous”, “we”). Its identification details appear in the order form. The “Customer” is the company that subscribes through an order form, an accepted proposal or by signing up on the platform.
2. The service
Zunous gives the Customer role brains (for example, Sales, Collections and Analyst): packages of craft, skills, policies and memory that work with the documents and systems the Customer connects. They are used in two ways: connected, when an assistant or system of the Customer uses the brain through MCP or the API; and autonomous, when the brain performs tasks on its own within the limits the Customer sets. The order form states which brains, connectors and features are active.
3. Accounts and access
The Customer appoints an administrator who invites its users to the Console (app.zunous.com) as administrators, approvers or readers. Each user signs in with a password and two-step verification. The Customer is responsible for keeping its passwords and access keys safe, for whom it invites and for what its users and the assistants it connects do, and will notify us promptly of any suspected unauthorized access.
4. Plans, prices and payment
The plan, what it includes and its price are those in the order form or the pricing page in effect when subscribing. Fees are paid monthly or yearly in advance, plus applicable taxes, and we issue an invoice for each charge. Active variable usage (for example, the included AI model or WhatsApp messages) is charged separately under the order form. If a payment is overdue, we may suspend the service after notice (clause 12).
5. Renewal and cancellation
Subscriptions renew automatically for equal periods. The Customer may cancel from the Console or in writing; cancellation takes effect at the end of the paid period, with no refunds for partial periods unless the order form says otherwise. When the service ends, the Customer may request an export of its data for 30 days; after that we delete it and provide a certificate of deletion.
6. Customer data
Documents, sources, brain memory, settings, conversations and results belong to the Customer. We process them only as a processor, to provide the service and under the data processing agreement. We do not use them to train AI models or to improve other customers' brains, and we do not sell them. The Customer may export them at any time.
7. Intellectual property
Brain templates (craft, skills, base policies and evaluations), the software and the Zunous brand belong to ExperientIA S.A.S. The Customer receives a non-exclusive, non-transferable license to use them while its subscription lasts. Its customizations are Customer data.
8. Third-party AI models
Brains run on third-party language models, which Zunous does not build or control. With its own key (BYOK), the Customer contracts and pays the provider directly (for example, Anthropic, OpenAI or Google) and accepts its terms. With the included model, Zunous engages the provider as a subprocessor. A model's answers may be wrong: brains cite their sources so the Customer can verify them.
9. Third-party accounts and systems
When the Customer connects a third-party account or system (for example, Google Workspace, Microsoft 365, WhatsApp, a CRM or an automation platform), it authorizes Zunous to use it only for the actions the Customer configures, with the permissions it grants in that third party. It may remove access at any time. Those services' own terms also apply, and data received from Google APIs is used in accordance with the Google API Services User Data Policy, including the Limited Use requirements.
10. Brain actions and human approval
Each action has an autonomy level: observe, draft (a person approves), act and notify, or autonomous. The template sets the maximum; the Customer may lower it, never raise it, and its limits (contact hours, caps, amounts) send the action for approval when exceeded. Actions the Customer approves, or leaves at a level that acts on its own, are carried out on its behalf and under its responsibility, including their content toward third parties. Zunous is responsible for applying the levels and limits as configured and for logging every action.
11. Acceptable use
The Customer will not use Zunous to send unsolicited bulk communications, impersonate others, process data without authorization, infringe third-party rights, circumvent the platform's limits or security, or for unlawful purposes. It may use the brains only within its organization and the plans it subscribed to.
12. Suspension
We may suspend the service in whole or in part, notifying the administrator, for overdue payments, breach of acceptable use, or when needed to contain a security risk or comply with an order from an authority. Except in urgent cases, we give advance notice so the Customer can fix the issue. Suspension does not delete data.
13. Warranties and liability
We provide the service with professional diligence, but we do not guarantee that it will run without interruption or that model answers will be accurate. We are not liable for decisions the Customer makes based on a brain, for actions the Customer approved or configured, for failures of third-party services the Customer connects, or for lost profits or indirect damages. Our total liability is limited to what the Customer paid in the 12 months before the event, except for willful misconduct, gross negligence or where the law does not allow it to be limited. The Customer will hold us harmless from third-party claims arising from data it uploaded without authorization or from use contrary to these terms.
14. Confidentiality
Each party keeps confidential the other's non-public information received through the service, shares it only with those who need it under the same duty, and keeps it confidential during the contract and for three years afterwards; personal data, for as long as it exists.
15. Governing law and disputes
These terms are governed by the laws of Colombia, except for the mandatory rules of the Customer's country listed in the section by region. The parties will try to resolve any dispute through direct negotiation for 30 days; failing that, they will submit it to the competent courts of Colombia.
16. Changes
We may update these terms. We notify the administrator by email and in the Console at least 30 days in advance; if the Customer disagrees, it may cancel without penalty before the change takes effect. Changes required by law or for security may take effect immediately. Each version stays in this page's history.
17. Related documents
The order form, the privacy notice and the data processing agreement form part of these terms. In case of conflict, the order form prevails, then the data processing agreement, then these terms.
Depending on the Customer's country
The above applies in every country. In addition, depending on where the Customer is:
We show the United States section first, based on the country you are visiting from.
See another region: Colombia Mexico Brazil Other Latin American and Caribbean countries Canada European Union, Spain and United Kingdom Other countries
United States
We charge in US dollars. To the extent permitted by law, the service is provided “as is” and without implied warranties of merchantability or fitness for a particular purpose, in addition to the limits in clause 13.
Colombia
Colombian law. We invoice in Colombian pesos with electronic invoicing and apply the taxes and withholdings required by law. Data processing is governed by Law 1581 of 2012.
Mexico
We charge in US dollars or Mexican pesos according to the order form; local taxes and withholdings are borne by the Customer where the law so provides. Mexican public-order rules apply, including the data protection law.
Brazil
We charge in US dollars or Brazilian reais according to the order form; local taxes on imported services are borne by the Customer where the law so provides. Data processing follows the LGPD, and the data processing agreement includes the clauses required by the ANPD for international transfers.
Other Latin American and Caribbean countries
We charge in US dollars unless the order form says otherwise; local taxes and withholdings are borne by the Customer where the law so provides. The public-order rules of the Customer's country apply, including its data protection law.
Canada
We charge in US or Canadian dollars according to the order form. In Quebec, before the Customer accepts, we provide the French version of these terms, as required by the Charter of the French Language.
European Union, Spain and United Kingdom
The service is for businesses only. We charge in euros or dollars according to the order form; for business-to-business transactions with an intra-community VAT number, the reverse charge applies. The data processing agreement includes what Article 28 GDPR requires and the European Commission's standard contractual clauses. The mandatory rules of the Customer's country apply.
Other countries
We charge in US dollars unless the order form says otherwise. The mandatory rules of the Customer's country apply.
Version history
- Version 1.0 · October 11, 2026: Initial publication, with a section by region.